Contact and Support
We answer order questions through Amazon, including returns, replacement parts and repairs. There is no separate phone line or support email on this site. How to assemble the grinder, which plate to use and how to clean it are covered on the homepage.
Your order
Start With Your Amazon Order
Your order already holds the receipt, the tracking and the return window, so start there and message us or Amazon support from it. We help with all of the following:
- A delivery that is late or never arrived
- Returns, exchanges and refunds
- A charge that looks wrong
- A grinder that arrived damaged or missing a plate, blade or attachment
- Replacement parts such as a gear, blade or grinding plate
- Repairs and warranty questions
Mention your model, MG104 or 2300W Max, and what happened. A photo of the damaged or missing part speeds things up.
About the grinder
Answers on This Site
Most questions about using an Altra Life grinder have a short answer on the homepage. Model differences, plate choice, soft bones, Reverse and cleaning are all covered there:
- MG104 or 2300W Max
- Which plate for which job
- Full specifications
- Assembly, cleaning and food safety
- Full FAQ
Meat coming out mushy even when it is cold? Check that the blade's cutting edges face the plate before anything else. It is the most common assembly mistake.
About this website
altrameatgrinder.com is the Altra Life website. As an Amazon Associate, it earns from qualifying purchases made through its links, at no extra cost to you. Orders, shipping, payment and returns are handled only on Amazon.
For questions about this website rather than an order, use the contact form in the WHOIS record for altrameatgrinder.com.